Returns

Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Note that at the current stage we are not offering free return delivery. The customer must pay the return delivery charges.

How to return a product

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, We will send you payment through Easy Paisa.

Note that at the current stage we are not offering free return delivery. The customer must pay the return delivery charges.

Late or missing refunds (if applicable)

Once your return is received and inspected and accepted for refunds, We start processing refunds and amount is credited in 3 business days however it may take 3-7 days.

If you still have not received your refund yet, please contact us at support@musify.pk or contact Live Support

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@musify.pk

How To Return

1- Login to your account and copy the order id.

2- Contact us at support@musify.pk or contact live support.

3- We will review your request and process the refund request according to our policy. (mentioned above)

Please Note That:

You will be responsible for paying for your own shipping costs for returning_your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund (Depends on Product).

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


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